Android Hawaii

Updates

Posted on Feb 23, 2020

Do you have old lithium / lithium-ion batteries at home. If your not sure how to dispose of them bring them into Android Hawaii so that we can properly store and dispose of them. If your unsure or have questions give us a call. Limit no more then 5 batteries per visit, per household. Smartphone, ...

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Posted on Feb 21, 2020

Every once in awhile a repair story comes across my desk.This is the story of a lovely lady named Trudy she was out here on vacation in Hawaii and her phone bricked. The kind of brick that very few technicians can fix. Here is the backstory on this I have to call Trudy and email Trudy several tim...

Posted on Feb 16, 2020

The new Moto razr has just received a repairability score from iFixit which was zero making it the hardest phone to be repaired.

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Posted on Feb 15, 2020

Need a battery repair? Give us a call we can replace your battery, update your software, back up, change screens, unlock and more. By appointment only

Posted on Feb 9, 2020

Samsung has announced the all new Galaxy z flip phone during an Oscars commercial tonight. The recent release of the iconic Motorola razr and increase sales has pretty much said it all. The flip phone is back

Posted on Feb 6, 2020

I testified open the state capitol this morning for our right to repair your devices here is the video if you're interested in watching it.

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Posted on Feb 2, 2020

Android Hawaii uses state-of-the-art equipment to repair your device or recover your data. We also provide unlocking services and top-notch software support and troubleshooting. We are the only shop with 24-hour drop-off and pick-up and emergency service.

Posted on Feb 2, 2020

Android Hawaii has learned that one of our long-time customers Uncle Domingo has passed away. What you might not know is that Domingo bought refurbished and sold used laptop computers for many years here in Hawaii he was known in the local tech community here with getting you a good laptop for a ...

Posted on Jan 29, 2020

We have updated our service agreement. Remember to have patience. When we get your phone we want to do the best job and we are very busy. If our estimate does not fit into your time schedule we can refer you to some
other shops to see if they can help.

When you bring your phone in for repair t...

Testimonials

3 weeks ago

I love Android Hawaii they saved all of my pictures and my videos after I dropped my phone into the ocean. The guy who I spoke with snake name is MJ and he did a super job I got everything back the way it was in my phone is even working again most definitely worth the money that I paid to recover my memories because I did no backup. Thank you so much

tommy2toonz

4 days ago

My phone supposedly crashed! Lost contacts, texts and photos. I was heartbroken because there were baby photos and last photos of my mom. Verizon and Best Buy unable to help. MJ at Android Hawaii recovered all of it! If you thought great customer service was a thing of the past, think again. MJ was quick and efficient...explaining things to me...a technically challenged person. He went above and beyond! He is awesome!

- Miki K

a month ago

Came here to unlock a phone,it turned out the phone I brought in was going to have issues operating on my carrier. They took my phone in trade and gave me a phone that was ready to go. Was in and out in 30 mins. Give these guys your business, totally legit A+

- John B

Hawaii's Full Service Repair Shop

REPAIRS

We provide repairs for smartphones, tablets, computers, and other tech gadgets. Hardware and Software Repairs, Troubleshooting, Unlocking Services, Data Recovery for Water, Fire, and Physical Damage, Screen & LCD Replacement, Buttons, Small Components, & Forensic Level Inspections that provide in depth analysis of what is wrong with your device. We are not the fastest repair but we are the best one for your tech. If you are looking additional information on repairs you can visit our other website here

LOCATION

We are located at Century Center at 1750 Kalakaua Ave. We are directly across the street from the Hawaii Convention Center. We do not validate parking. We do have a 15 minute grace period and you can call us to have a tech meet you curbside for drop/pick up or you can use the 24 hour secure drop/pick up at the lobby desk. The repair center itself is not open to the public for safety and security reasons.

OUR STORY

Android Hawaii has been around since 2010 when MJ Nale started offering services to fix smartphones at a local coffee shop in Pearl City. In 2013 the shop was relocated to Century Center in Honolulu. In 2015 MJ Founded Phonlab Smartphone Tech, an online school for people interested in getting certified as a Smartphone Technician. MJ is widely considered one of the best technicians in the world and is called on often by the news, and other techs for advice, tips, and opinions. He is also a former Radio host with KWAI 1080, Hawaii delivering "The Tech Report " and is a regular on several podcasts online. If you are interested in speaking with MJ Nale you can call the main number or you can connect with him on LinkedIn here

WARRANTY

Android Hawaii offers a limited 1 year warranty on all parts and labor associated with your repair and is not transferable. The limited warranty is made exclusively for the benefit of the original customer of the repair, and does not include unlocking services. This limited 1 year warranty covers manufacturer-related part defects on parts installed by Android Hawaii or franchised locations as well as the workmanship associated with the repair only, and does not cover supplemental damage. Supplemental damage can be defined as any damage unrelated to the preceding repair, including, but not limited to physical damage or liquid damage to the device. Manufacturer-related defect symptoms may include one or more of the following: a spontaneous or abrupt decline in overall device functionality, touchscreen sensitivity, or LCD performance. Exclusions to this warranty include, but are not limited to, physical and/or liquid damage, game system reflows, batteries, accessories and soldered components. Liquid damage and subsequent physical damage which occurs after a completed repair will void this warranty. Additionally, this warranty is automatically voided in the event of a manufacturer software enhancement that adversely affects the functionality of the phone. If you are disputing a repair and you are receiving a refund that refund does not include the labor charge associated with your repair or any subcontracted labor provided to Android Hawaii and there is a 20% restocking fee on returned parts if approved. Android Hawaii and franchised location reserves the right to resolve any and all disputes concerning this acknowledgment of 1 year limited warranty coverage. This warranty does not cover software support or unlocking services.

Drop off / Pick up Policy

Please call our shop before you check in a device at the front desk, and make sure you bring your ID when you pick up.

If you are leaving a device, smartphone, PC, tablet, mac or other gadget otherwise not listed in our repair center for repair or otherwise, you will be called when it is ready for pickup. You have 30 days to pick up please bring your ID. If you are going to need more then 30 days please call us and let us know if you do not pick up your device after 30 days you may lose it by not getting back to us, just call

we are flexible.

Emergency Services after hours

If you require emergency service

please send us a text and then call. After hours is between 10:00 PM and 6:00 AM an 85$ charged will be billed for this service. Water damage from the ocean can start corroding your device quickly after exposure, call us after hours at 808-724-0721 or go to the lobby desk and ask for Android Hawaii.

Service Agreement

When you bring your device for repair there may be changes during the repair completion time or price, this is because every repair is different, if you damage your screen or got it wet as an example there may be other damage that was not revealed initially. That means additional repairs or parts may be needed to repair it. If you are getting a repair and it takes longer than you expected when you dropped it off and you want a refund because we did not get it done fast enough for you will not get a refund. Refunds for parts from a special order due to any circumstance are only given on a case by case basis at our discretion. We are not responsible when we told you about our service agreement, and you did not read it. Android Hawaii also may have repairs ahead of yours. Android Hawaii has the right to refuse service to anyone at anytime without cause.

If you have any questions or concerns concerning a repair or service please call Monday - Friday between 10:00 AM and 4:00 PM and ask for MJ Nale. You can also email business@androidhawaii.org

Mahalo