Android Hawaii

Updates

Posted on May 31, 2020

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Posted on May 24, 2020

We have updated our repair and service agreement

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Posted on May 21, 2020

Just a reminder. We maintain strict control procedures when it comes to any repair in our repair shop. What does that mean. It means as soon as your device is checked in we place it inside its own repair work queue this tray is signed by the technician and everything that is disassembled or remov...

Posted on May 16, 2020

The SIM card or subscriber identity module will soon be a thing of the past as more and more OEM companies adopt the E-SIM which will allow for you to change carriers at the setup screen but also provide better security. The negative effects for cell phone repair would be for companies like RSIM ...

Posted on May 13, 2020

The Pandemic has been especially hard on us we have had everything from late mail to chargebacks. As it stands we have applied for every CARES ACT Loan and we have not received anything from the government. We have just went 2 months late on our rent and parts are starting to run dry. I have face...

Posted on May 6, 2020

24 Hours for any repair on your smartphone or tablet and we will meet you curbside we can even do remote unlocking services for all phones call now..........

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Posted on May 3, 2020

Microsoldering is just one of the things that we do here at Android Hawaii to repair your phone or tablet we also have full data recovery glass replacement and a variety of small component repairs including software support unlocking and troubleshooting.

Posted on May 3, 2020

We care about your health and safety at our shop that is why we wear safety equipment with every repair and your device is sterilized before it comes into the shop and before it goes back to you.

Posted on Apr 29, 2020

So what do you do if you get your phone wet or falls into salt water? The first thing is DO NOT POWER ON or CHARGE it you will short out a circuit If you dropped it in salt water then RINSE IT OFF ...yes I want you to get it wet again but you need to rinse off the salt water with fresh water. The...

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Testimonials

3 months ago

I love Android Hawaii they saved all of my pictures and my videos after I dropped my phone into the ocean. The guy who I spoke with snake name is MJ and he did a super job I got everything back the way it was in my phone is even working again most definitely worth the money that I paid to recover my memories because I did no backup. Thank you so much

tommy2toonz

3 months ago

My phone supposedly crashed! Lost contacts, texts and photos. I was heartbroken because there were baby photos and last photos of my mom. Verizon and Best Buy unable to help. MJ at Android Hawaii recovered all of it! If you thought great customer service was a thing of the past, think again. MJ was quick and efficient...explaining things to me...a technically challenged person. He went above and beyond! He is awesome!

- Miki K

a month ago

Android Hawaii rocks! MJ and his team are wireless wizards! Fastest and friendliest services around. My wife's Samsung S20 had a broken screen which was unresponsive and we couldn't get into the phone at all. MJ was able to unlock the phone and complete an expedient data recovery on it. We are so thankful. Thanks MJ!

- Steven P

Hawaii's Full Service Repair Shop

REPAIRS

We provide repairs for smartphones, tablets, computers, and other tech gadgets. Hardware and Software Repairs, Troubleshooting, Unlocking Services, Data Recovery for Water, Fire, and Physical Damage, Screen & LCD Replacement, Buttons, Small Components, & Forensic Level Inspections that provide in depth analysis of what is wrong with your device. We are not the fastest repair but we are the best one for your tech. If you are looking additional information on repairs you can visit our other website here

SOCIAL MEDIA

LOCATION

We are located at Century Center at 1750 Kalakaua Ave. We are directly across the street from the Hawaii Convention Center. We do not validate parking. We do have a 15 minute grace period and you can call us to have a tech meet you curbside for drop/pick up or you can use the 24 hour secure drop/pick up at the lobby desk. The repair center itself is not open to the public for safety and security reasons. We are not associated with Century Center and or its staff. If you have any issues please call our shop

OUR STORY

Android Hawaii has been around since 2010 when MJ Nale started offering services to fix smartphones at a local coffee shop in Pearl City. In 2013 the shop was relocated to Century Center in Honolulu. In 2015 MJ Founded Phonlab Smartphone Tech, an online school for people interested in getting certified as a Smartphone Technician. MJ is widely considered one of the best technicians in the world and is called on often by the news, and other techs for advice, tips, and opinions. He is also a former Radio host with KWAI 1080, Hawaii delivering "The Tech Report " and is a regular on several podcasts online. If you are interested in speaking with MJ Nale you can call the main number or you can connect with him on LinkedIn here

WARRANTY

Android Hawaii offers a limited 1 year warranty on all parts and labor associated with your repair and is not transferable. The limited warranty is made exclusively for the benefit of the original customer of the repair, and does not include unlocking services. This limited 1 year warranty covers manufacturer-related part defects on parts installed by Android Hawaii or franchised locations as well as the workmanship associated with the repair only, and does not cover supplemental damage. Supplemental damage can be defined as any damage unrelated to the preceding repair, including, but not limited to physical damage or liquid damage to the device. Manufacturer-related defect symptoms may include one or more of the following: a spontaneous or abrupt decline in overall device functionality, touchscreen sensitivity, or LCD performance. Exclusions to this warranty include, but are not limited to, physical and/or liquid damage, game system reflows, batteries, accessories and soldered components. Liquid damage and subsequent physical damage which occurs after a completed repair will void this warranty. Additionally, this warranty is automatically voided in the event of a manufacturer software enhancement that adversely affects the functionality of the phone. If you are disputing a repair and you are receiving a refund that refund does not include the labor charge associated with your repair or any subcontracted labor provided to Android Hawaii and there is a 20% restocking fee on returned parts if approved. Android Hawaii and franchised location reserves the right to resolve any and all disputes concerning this acknowledgment of 1 year limited warranty coverage. This warranty does not cover software support or unlocking services.

REPAIR SERVICE AGREEMENT

You agree that we are not liable for the following and that you assume all risks to loss or damage to any equipment and or device that you leave at our repair shop for the purpose of repair and or data recovery. If we break it we will replace it.

We maintain strict control practices when you check in a device at our repair shop to minimize any chance of loss, theft or damage. If you have any questions or concerns please ask your technician.

We will not proceed with your repair unless we have given you an estimate and you agreed to the price for the service including any parts, labor, and a completion time for the repair. In some cases your repair may not be completed on time due to unforseen circumstances beyond our control. We will call you if a delay may occur.

You agree we will not be held responsible for any situation that happens to you because you did not have your smartphone. Including but not limited to, any lost time or wages at work, or important meetings, crimes against you or any other unfortunate circumstances that may come up unexpected or not. We video record our repairs for your protection and ours. Please test out your device before you leave. If this is after hours please call us before you leave and a tech will come down and assist you. We are not responsible for lost SIM CARDS, CASES, OR SD CARDS. We ask that you remove them prior to bringing in your device for repair.

You have the right to cancel your repair or service at any time. 15% Restocking fees apply in the event you cancel before your repair if you paid for a special order online.

We do not copy, transfer, or view your personal notes, numbers, pictures, videos, or other data on your device without your permission. We may during the repair have to test out certain functions or the device to make sure it is fixed. These diagnostics are for testing your phone and nothing else. Please contact us if you have any special requests or concerns, sensitive pictures or cryptocurrency data, private keys that you would like us to isolate from anyone seeing or accessing during your repair. We will not factory reset your phone or other device without your consent.

We cannot fix everything despite our training and expertise there are times when repair does not work, or there is more damage revealed after our initial inspection which may change the price, service, and completion date or not.

We will provide you an interpreter if you request one. Please give us a 24 hour notice if you require one.

You are not required to do any reviews online but we may ask you to do one after the repair as this helps the public make a decision if we are right for them If you have a complaint or issue that needs to be addressed please MJ Nale at androidhawaii@gmail.com or call 808-724-0721 .

We do not allow customers or the general public into our repair shop because we provide data recovery and tech services that require inventory control, and procedures that protect your devices and data. Since the pandemic started we protect your health and safety and well as ours.

Copies of this document are available are on your invoice and HERE We review and update our service agreement annually. We reserve the right to refuse repairs, unlocks, and any service we provide at anytime without cause. ● If you are bringing a smartphone in for unlocking, google account removal, icloud removal, and or network unlock we do not and will not provide you any services if the that device is not yours, is stolen, or your ex boyfriend/girlfriend, husband/wife...ect ● If you are with law enforcement and you require assistance please email your request to business@androidhawaii.org -------------------------------------------

Drop off / Pick up Policy

Please call our shop before you check in a device at the front desk, and make sure you bring your ID when you pick up.

If you are leaving a device, smartphone, PC, tablet, mac or other gadget otherwise not listed in our repair center for repair or otherwise, you will be called when it is ready for pickup. You have 30 days to pick up please bring your ID. If you are going to need more then 30 days please call us and let us know if you do not pick up your device after 30 days you may lose it by not getting back to us, just call

we are flexible.

Emergency Services after hours

If you require emergency service

please send us a text and then call. After hours is between 10:00 PM and 6:00 AM an 85$ charged will be billed for this service. Water damage from the ocean can start corroding your device quickly after exposure, call us after hours at 808-724-0721 or go to the lobby desk and ask for Android Hawaii.

Service Agreement

This repair order and service agreement is between you and ANDROID HAWAII AND OR MICHAEL NALE AKA MJ NALE DBA ANDROID HAWAII cell phone repair at CENTURY CENTER 1750 KALAKAUA AVE HONOLULU HAWAII 96826, USA. This service agreement is valid even when not signed. No promises or guarantees were made to me regarding my repair. All orders are processed the same day or within 24-72 hours after. In some cases we may not be able to get your part and you will be given a refund. If you have any questions call 808-724-0721 between 9:00 AM and 4:00 PM Monday - Friday, excluding federal and state holidays. ANDROID HAWAII IS NOT AFFILIATED WITH CENTURY CENTER OR HAWAIIANA MANAGEMENT.------------------------------------------------------------------------------------------------------------------------------------------You are agreeing that we are not liable for the following and that you assume all risks to loss or damage to any equipment and or device that you leave at our repair shop for the purpose of repair and or data recovery. We maintain strict control practices when you check in a device at our repair shop to minimize any chance of loss, theft or damage. If you have any questions or concerns please ask your technician.
We will not proceed with your repair unless we have given you an estimate and you agreed to the price for the service including any parts, labor, and a completion time for the repair. In some cases your repair may not be completed on time due to unforseen circumstances beyond our control. We will call you if a delay may occur.
You agree we will not be held responsible for any situation that happens to you because you did not have your smartphone. Including but not limited to, any lost time or wages at work, or important meetings, crimes against you or any other unfortunate circumstances that may come up unexpected or not.
We video record our repairs for your protection and ours. Please test out your device before you leave. If this is after hours please call us before you leave and a tech will come down and assist you. We are not responsible for lost SIM CARDS, CASES, OR SD CARDS. We ask that you remove them prior to bringing in your device for repair.
You have the right to cancel your repair or service at any time. 15% Restocking fees apply in the event you cancel before your repair if you paid for a special order online.
We do not copy, transfer, or view your personal notes, numbers, pictures, videos, or other data on your device without your permission. We may during the repair have to test out certain functions or the device to make sure it is fixed. These diagnostics are for testing your phone and nothing else. Please contact us if you have any special requests or concerns, sensitive pictures or cryptocurrency data, private keys that you would like us to isolate from anyone seeing or accessing during your repair.
We will not factory reset your phone or other device without your consent.
We cannot fix everything despite our training and expertise there are times when repair does not work, or there is more damage revealed after our initial inspection which may change the price, service, and completion date or not.
We will provide you an interpreter if you request one. Please give us a 24 hour notice if you require one.
You are not required to do any reviews online but we may ask you to do one after the repair as this helps the public make a decision if we are right for them
If you have a complaint or issue that needs to be addressed please MJ Nale at androidhawaii@gmail.com or call 808-724-0721 .
We do not allow customers or the general public into our repair shop because we provide data recovery and tech services that require inventory control, and procedures that protect your devices and data. Since the pandemic we also want to protect your health and safety and well as ours.
Copies of this document are available at androidhawaii.org in the about section and at facebook.com/androidhawaii. We review and update our service agreement annually.
We reserve the right to refuse repairs, unlocks, and any service we provide at anytime without cause.
If you are bringing a smartphone in for unlocking, google account removal, icloud removal, and or network unlock we do not and will not provide you any services if the that device is not yours, is stolen, or your ex boyfriend/girlfriend, husband/wife...ect
If you are with law enforcement and you require assistance please email your request to business@androidhawaii.org
-------------------------------------------------------------------------------------------------------------------------------------REVISED 01/15/2020