Smartphone Repair & Data Recovery

We provide repairs for smartphones, tablets, computers, and other tech gadgets. Hardware and Software Repairs, Troubleshooting, Unlocking Services, Data Recovery for Water, Fire, and Physical Damage, Screen & LCD Replacement, Buttons, Small Components, & Forensic Level Inspections that provide in depth analysis of what is wrong with your device. We are not the fastest repair but we are the best one for your tech. If you are looking additional information on repairs you can visit our other website here

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We are located at Century Center at 1750 Kalakaua Ave. We are directly across the street from the Hawaii Convention Center. We do not validate parking. We do have a 15 minute grace period and you can call us to have a tech meet you curbside for drop/pick up or you can use the 24 hour secure drop/pick up at the lobby desk. The repair center itself is not open to the public for safety and security reasons. We are not associated with Century Center and or its staff. If you have any issues please call our shop

Android Hawaii has been around since 2010 when MJ Nale started offering services to fix smartphones at a local coffee shop in Pearl City. In 2013 the shop was relocated to Century Center in Honolulu. In 2015 MJ Founded Phonlab Smartphone Tech, an online school for people interested in getting certified as a Smartphone Technician. MJ is widely considered one  of the best technicians in the world and is called on often by the news, and other techs for advice, tips, and opinions. He is also a former Radio host with KWAI 1080, Hawaii delivering "The Tech Report " and is a regular on several podcasts online. If you are interested in speaking with MJ Nale you can call the main number or you can connect with him on LinkedIn here

Android Hawaii offers a limited 1 year warranty on all parts and labor associated with your repair and is not transferable. The limited warranty is made exclusively for the benefit of the original customer of the repair, and does not include unlocking services. This limited 1 year warranty covers manufacturer-related part defects on parts installed by Android Hawaii or franchised locations as well as the workmanship associated with the repair only, and does not cover supplemental damage. Supplemental damage can be defined as any damage unrelated to the preceding repair, including, but not limited to physical damage or liquid damage to the device. Manufacturer-related defect symptoms may include one or more of the following: a spontaneous or abrupt decline in overall device functionality, touchscreen sensitivity, or LCD performance. Exclusions to this warranty include, but are not limited to, physical and/or liquid damage, game system reflows, batteries, accessories and soldered components. Liquid damage and subsequent physical damage which occurs after a completed repair will void this warranty. Additionally, this warranty is automatically voided in the event of a manufacturer software enhancement that adversely affects the functionality of the phone. If you are disputing a repair and you are receiving a refund that refund does not include the labor charge associated with your repair or any subcontracted labor provided to Android Hawaii and there is a 20% restocking fee on returned parts if approved. Android Hawaii and franchised location reserves the right to resolve any and all disputes concerning this acknowledgment of 1 year limited warranty coverage. This warranty does not cover software support or unlocking services. 

  This repair order and service agreement is between you and ANDROID HAWAII AND OR MICHAEL NALE AKA MJ NALE DBA ANDROID HAWAII cell phone repair at CENTURY CENTER 1750 KALAKAUA AVE HONOLULU HAWAII 96826, USA. This service agreement is valid even when not signed. No promises or guarantees were made to me regarding my repair. All orders are processed the same day or within 24-72 hours after. In some cases we may not be able to get your part and you will be given a refund. If you have any questions call 808-724-0721 between 9:00 AM and 4:00 PM Monday - Friday, excluding federal and state holidays. ANDROID HAWAII IS NOT AFFILIATED WITH CENTURY CENTER OR HAWAIIANA MANAGEMENT. ------------------------------------------------------------------------------------------------------------------------------------------ 

You agree that we are not liable for the following and that you assume all risks to loss or damage to any equipment and or device that you leave at our repair shop for the purpose of repair and or data recovery. If we break it we will replace it.

We maintain strict control practices when you check in a device at our repair shop to minimize any chance of loss, theft or damage. If you have any questions or concerns please ask your technician. 

We will not proceed with your repair unless we have given you an estimate and you agreed to the price for the service including any parts, labor, and a completion time for the repair. In some cases your repair may not be completed on time due to unforseen circumstances beyond our control. We will call you if a delay may occur. 

You agree we will not be held responsible for any situation that happens to you because you did not have your smartphone. Including but not limited to, any lost time or wages at work, or important meetings, crimes against you or any other unfortunate circumstances that may come up unexpected or not.  We video record our repairs for your protection and ours. Please test out your device before you leave. If this is after hours please call us before you leave and a tech will come down and assist you. We are not responsible for lost SIM CARDS, CASES, OR SD CARDS. We ask that you remove them prior to bringing in your device for repair.  

You have the right to cancel your repair or service at any time. 15% Restocking fees apply in the event you cancel before your repair if you paid for a special order online. 

We do not copy, transfer, or view your personal notes, numbers, pictures, videos, or other data on your device without your permission. We may during the repair have to test out certain functions or the device to make sure it is fixed. These diagnostics are for testing your phone and nothing else. Please contact us if you have any special requests or concerns, sensitive pictures or cryptocurrency data, private keys that you would like us to isolate from anyone seeing or accessing during your repair.  We will not factory reset your phone or other device without your consent. 

We cannot fix everything despite our training and expertise there are times when repair does not work, or there is more damage revealed after our initial inspection which may change the price, service, and completion date or not. 

We will provide you an interpreter if you request one. Please give us a 24 hour notice if you require one. 

You are not required to do any reviews online but we may ask you to do one after the repair as this helps the public make a decision if we are right for them If you have a complaint or issue that needs to be addressed please MJ Nale at androidhawaii@gmail.com or call 808-724-0721 . 

We do not allow customers or the general public into our repair shop because we provide data recovery and tech services that require inventory control, and procedures that protect your devices and data. Since the pandemic started we protect your health and safety and well as ours. 

Copies of this document are available are on your invoice and HERE We review and update our service agreement annually. We reserve the right to refuse repairs, unlocks, and any service we provide at anytime without cause. ● If you are bringing a smartphone in for unlocking, google account removal, icloud removal, and or network unlock we do not and will not provide you any services if the that device is not yours, is stolen, or your ex boyfriend/girlfriend, husband/wife...ect ● If you are with law enforcement and you require assistance please email your request to business@androidhawaii.org -------------------------------------------  

Please call our shop before you check in a device at the front desk, and make sure you bring your ID when you pick up.

If you are leaving a device, smartphone, PC, tablet, mac or other gadget otherwise not listed in our repair center for repair or otherwise, you will be called when it is ready for pickup. You have 30 days to pick up please bring your ID. If you are going to need more then 30 days please call us and let us know if you do not pick up your device after 30 days you may lose it by not getting back to us, just call 

we are flexible.

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